FAQ

Welcome to Zazengo's Frequently Asked Questions.
Scan the list of questions below and press the link for more information.

If you are unable to find the answer to your question, send us an email. We're here to help.
You can reach our customer support team at support (at) zazengo.com.

GENERAL

What is Zazengo?
Is Zazengo really free?
Why would I use Zazengo?
What are Zazengo's features?

EDIT PROFILE

How do I reset or change my password?
How do I change my email address?
How do I adjust what name is displayed on Zazengo?
Why do you ask for my location?
My profile picture doesn’t fit properly. What can I do?
How do I adjust the number of emails I receive?
What level of Privacy does Zazengo offer?
Can I change my username?

YOU

What is My Dashboard?
What is My Profile?
Why do you ask for my Skills and Interests?
Can I blog on Zazengo?
What is My Project and My Organizations?
How do I invite new people to Zazengo?
What is My Impact?

IMPACT

What does Create an Impact mean?
Why would I want to track my Impact?
How do I Create an Impact?
Can I edit or delete an Impact entry?
What is a Metric?
How do I create a new Metric?
My Metric looks strange, how do I adjust?
I’m not able to see my Impact story. Why?
Why do you ask if this Impact was part of something?
Can I change the image associated with my Impact?
Can I set a goal for my Impact?
Is there a way to verify my Impact?
Can I share an Impact with someone?

PROJECTS

Why would I create a Project using Zazengo?
How do I create a Project?
What Project tools are available?
Can I turn any of the Project tools off?
Can I make my Project private?
Why do I want to list Skills and Interests on my Project?
Can I limit who can join my Project?
Can I enter a Project start and end date?
Am I able to enter a Project Location?
Why do I have to select Project Metrics and what are they?
How do I add a new Metric?
What does Campaign and Organization approval mean?
Why would I want to associate with a Campaign or Organization?
What appears on the Project Newsfeed?
How do I create an Action Item?
Can I assign an Action Item to more than one person?
How do I create an Event?
What is the difference between Stories and Discussions?
How do we track Impact for a Project?
Can I edit or delete an Impact?
How can I delete my Project?
How do we find new members for our Project?
Can I print reports for my Project?

CAMPAIGNS

Why would I create a Campaign on Zazengo?
How do I create a Campaign?
How do I list my Projects under my Campaign?
What does associate mean?
Why would I associate with another Campaign or Organization?
How do others join my Campaign?
Can I print reports for my Campaign?

ORGANIZATIONS

Why would I want to create an Organization on Zazengo?
How do I create an Organization?
Why is Zazengo free for Organizations?
How do Organizations earn revenue?
Our Organization's logo is cut off in the header, what can we do?
What does it mean when an Organization uses a Custom Domain?
Can an Organization change the background color and remove the Zazengo logo?
Who answers the Organization's feedback and contact emails?
What is the default Organization welcome email that is sent to users?
When members join our Organization on Zazengo will they see our logo and color scheme?
What does it mean to approve a Project, Campaign or Organization?
What does associate mean?
Why would an Organization want to associate with a Project, Campaign or Organization?

EXPLORE

How do I find Projects, Campaigns and Organizations that interest me?
Where can I find and meet new friends?
Can I search via location?